Need to contact us:
Email: admin@freightmetrics.com.au
Phone: +61 439 663 129
(Calling from the USA: 011 61 439 663 129)
Hours: Monday to Friday, [9am–5pm AEST / AEDT]
Email is the fastest way to reach us, especially outside business hours.
Whether you need help with your account, have a question about a calculator, or want a costing tool built around your operation, send us a message and we’ll get back to you.
We aim to reply within one business day.
I can’t log in or I’ve forgotten my password.
Use the “Forgot password” link on the Login page. If you still can’t get in, email us from the address you registered with.
How do I renew or change my subscription?
Log in to your Account page, or see our Pricing page for current plans.
Do you offer refunds?
Please see our Terms of Use. Your rights under the Australian Consumer Law are not affected.
Can I try the calculators before subscribing?
Yes. Our [free trial calculators](link to Try It Now) let you test the truck, aircraft and fuel levy calculators before you sign up.
Can you build a calculator for my business?
Yes. Tell us about your vehicles, aircraft or routes and the costs you need to track, and we’ll let you know what’s possible.
I’ve found an error or have a suggestion.
We’d love to hear it. Our calculators have been shaped by feedback from transport operators. Choose “Report a problem” or “Suggest a new calculator” in the form above.
