Last updated: 25 September 2026
1.1 Freight Metrics Pty Ltd ABN [insert ABN] (Freight Metrics, we, us, our) operates www.freightmetrics.com.au (the Website) and the online calculators and related services available through it (the Services).
1.2 We respect your privacy. This policy explains how we collect, hold, use and disclose personal information, and how you can access or correct it or make a complaint. We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).
1.3 “Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2.1 Account and contact details: your name, email address, phone number, business name, ABN and billing address when you register, subscribe or contact us.
2.2 Payment information: when you buy a subscription, payment is processed by our payment provider, [insert, e.g. Stripe / PayPal]. We receive confirmation of payment and limited details such as the card type and last four digits. We do not collect or store your full card number.
2.3 Subscription and account records: your plan, subscription dates, invoices, login history and communications with us.
2.4 Information you enter into the calculators: the Services are designed for business operating data such as fuel prices, vehicle or aircraft details, costs and usage. This is usually not personal information. If you enter details that identify a person, such as an employee’s name or wage, we handle them in line with this policy. Please avoid entering personal information about other people unless you need to.
2.5 Technical and usage information: when you visit the Website, we and our service providers automatically collect information such as your IP address, device and browser type, the pages you visit, the date and time of your visit and the referring website. Some of this may identify you, particularly when combined with your account.
2.6 Sensitive information: we do not intentionally collect sensitive information, such as health information, racial or ethnic origin, political opinions or religious beliefs. If we ever need to, we will only collect it with your consent or where the law allows.
3.1 We collect personal information directly from you, for example when you register, subscribe, use the Services, complete a form, email or phone us, or subscribe to updates.
3.2 We may also collect it from third parties, such as our payment provider (confirmation of payment) and analytics providers (website usage information).
3.3 Anonymity. You can browse the Website and contact us with general enquiries without identifying yourself or by using a pseudonym. We need your name, email and payment details to provide a paid subscription.
3.4 Unsolicited information. If we receive personal information we did not ask for and do not need, we will destroy or de-identify it where lawful and reasonable.
4.1 We collect, use and disclose personal information to:
(a) create and manage your account and give you access to the Services;
(b) process payments, issue tax invoices and keep business records;
(c) provide customer support and respond to enquiries;
(d) send service messages such as receipts, subscription reminders and important changes to the Services or our terms;
(e) operate, secure, maintain and improve the Website and Services, including by analysing usage in aggregated or de-identified form;
(f) send you news, tips and offers about our Services, where you have agreed or the law otherwise allows (see section 6);
(g) prevent, detect and investigate fraud, misuse or security incidents; and
(h) comply with our legal obligations, including tax, accounting and record-keeping requirements.
4.2 We will not use or disclose your personal information for any other purpose unless you consent, you would reasonably expect it and the purpose is related to the purpose of collection, or the use or disclosure is required or authorised by law.
4.3 We do not sell, rent or trade your personal information.
5.1 We may disclose personal information to:
(a) service providers who help us run our business, such as website and calculator hosting ([insert, e.g. WordPress host; SpreadsheetConverter / spreadsheet hosting provider]), payment processing, email delivery, customer support tools, analytics, IT support and data storage;
(b) our professional advisers, such as accountants, auditors and lawyers;
(c) a purchaser or prospective purchaser of our business, under confidentiality obligations; and
(d) government agencies, regulators, courts or law enforcement where required or authorised by law.
5.2 We require our service providers to use personal information only to provide services to us, and to protect it appropriately.
6.1 We may send you emails about our Services, updates and offers if you have agreed to receive them, or where you are an existing customer and would reasonably expect them.
6.2 We send commercial electronic messages in line with the Spam Act 2003 (Cth). Every marketing email identifies us and includes a working unsubscribe link. You can opt out at any time by using that link or contacting us. We will act on your request within 5 business days.
6.3 Opting out of marketing does not stop service messages about your account or subscription.
6.4 We do not give your personal information to other organisations for their own marketing.
7.1 The Website uses cookies and similar technologies to keep you logged in, remember your preferences, secure the Website and understand how visitors use it.
7.2 We use [Google Analytics / insert provider] to produce aggregated statistics about Website use. These providers may collect information such as your IP address and browsing activity on the Website and may process it overseas. [If applicable: we have enabled IP anonymisation.]
7.3 You can set your browser to refuse or delete cookies. If you do, some parts of the Website, such as logging in to the calculators, may not work properly. You can opt out of Google Analytics using Google’s browser add-on.
7.4 [If you use advertising or remarketing cookies, such as the Facebook/Meta Pixel or Google Ads, describe them here and how to opt out. If you do not, delete this clause.]
8.1 Some of our service providers store or process information outside Australia. Based on our current providers, personal information is likely to be disclosed to or stored in [the United States and insert other countries, e.g. countries where our hosting, payment, email and analytics providers operate].
8.2 Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in a way consistent with the APPs, for example by using reputable providers bound by contractual privacy and security obligations.
9.1 We hold personal information electronically in secure systems operated by us and our service providers.
9.2 We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. These include encrypted (HTTPS/TLS) connections, access controls, password protection and using reputable providers. No internet transmission or storage is completely secure, so please use a strong, unique password and keep it confidential.
9.3 Data breaches. If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
9.4 Retention. We keep personal information only as long as we need it for the purposes in this policy or to meet legal requirements. For example, tax and financial records are generally kept for 5 to 7 years. After that, we take reasonable steps to destroy or de-identify it.
10.1 Our calculators perform calculations using the figures you enter, to produce estimates for your own use. We do not use computer programs to make decisions about you that could significantly affect your rights or interests. If this changes, we will update this policy to explain the kinds of personal information used and the kinds of decisions made.
11.1 You can ask for access to the personal information we hold about you. You can also ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. Many account details can be updated directly by logging in to your account.
11.2 To make a request, contact us using the details in section 14. We may need to verify your identity. We will respond within a reasonable period, usually within 30 days. We do not charge for making a request, but may charge a reasonable fee for providing access in some cases, and will tell you beforehand.
11.3 If we refuse access or correction, we will tell you why in writing (unless that would be unreasonable) and how to complain. Where we refuse a correction, you can ask us to attach a statement to the information noting that you believe it is inaccurate.
12.1 If you have a concern about how we have handled your personal information, please contact us first using the details in section 14, giving as much detail as you can. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
12.2 If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992
13.1 We may update this policy from time to time, for example to reflect changes in the law, our Services or our providers. The current version will always be on this page with its “Last updated” date. If we make significant changes, we will let registered users know by email or a notice on the Website.
Privacy Officer
Freight Metrics Pty Ltd
PO Box 112, Maryborough, Victoria, Australia 3465
Email: admin@freightmetrics.com.au
Phone: +61 439 663 129